You can initiate a return for most new and unused items within 15 days of delivery for a refund.* You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 20 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges. If you initiate a return after 15 days, we will not issue a refund.*
*This return policy does not apply to Marketplace Sellers. For the return policy on a Marketplace item, please refer to the Seller’s individual policy, located on the product page by clicking on the Seller name.
Defective Product and Returns Due to Our Error
You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty. Your return shipping charges will be waived.
When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
Our new online return process makes returning an item easier than ever. Just email us at firstname.lastname@example.org with the subject Return Request.